UPS: Orders placed before 3pm Pacific Time Monday-Friday will usually ship the same day, orders received after the 3pm cutoff will ship the next business day.
USPS: Orders placed before 11am Pacific Time Monday-Friday will usually ship the same day, orders received after the 11am cutoff will ship the next business day.
Octopus LED LLC (“Octo LED”) ships orders daily Monday – Friday (excluding public holidays)
Orders requiring Saturday Delivery must be called in and specified, overnight orders that are not specified and paid for Saturday Delivery will be delivered by UPS the following business day.
90 Day Risk Free Guarantee
At Octo LED, our team is so confident you’ll be completed satisfied with your purchase that we offer a 90-day, risk-free guarantee for our LED grow lights. If you are not pleased with the quality or performance of the LED grow light product you purchased, just return the “like new” product, along with the original packaging, within 90 days of your order. Once we receive the returned item, we will issue a full refund (less return shipping) of the purchase price.
Damage Claim Policy & Procedure
In the unfortunate event that damages do occur, the following procedure and timeline must be followed in order to ensure the expeditious delivery of a replacement system and a claim being filed with the damaging carrier.
1. When customer receives their Octo LED Grow Light, the external packaging must be inspected for any rips, tears, punctures, abrasions, creases, or any marks that may indicate damage on the interior.
2. Customer will then inspect contents alongside the delivering driver.
3. Significant damages should be refused by customer and signed off on by driver.
4. Damages not noticed and seen with driver present may still be claimed as concealed damages.
5. A Octo LED representative MUST BE NOTIFIED OF THE DAMAGES (refused or concealed) WITHIN 48 HOURS IN ORDER TO SUCCESSFULLY BEGIN A CLAIM WITH THE SHIPPING COMPANY. Customers exceeding this time frame may be penalized with a delay and/or forfeiture of a replacement, and or financial penalties.
6. The assigned Octo LED representative will require pictures and a description of the damages.
7. Once the required pictures and description are received, a pick-up of the damaged product, and the shipment of a replacement product, will be scheduled.
8. Provided that all of the above requirements are met, Octo LED will make every effort to send a replacement system within 72 hours. However, extenuating circumstances may prevent 100% adherence to this policy.